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Help us accomplish our mission by giving us just 60 seconds of your time


Dear Friend and Client,
Thank you for using our service. We want to know how we are doing in your eyes. Please let us know if you were thrilled, simply satisfied, or disappointed. This information will help us accomplish our mission: To provide our clients with the most outstanding service experience possible!

Directions
After each question please write the number corresponding to the answer that best reflects your opinion, 5 being the best.

1. How satisfied are you with the following aspects of the service experience?
a. On time arrival 1 2 3 4 5
b. Courteous on the jobsite 1 2 3 4 5
c. Quality of cleaning job 1 2 3 4 5
d. Responsiveness to your special requests 1 2 3 4 5
e. Telephone courtesy 1 2 3 4 5
f. Responsiveness of office staff 1 2 3 4 5
g. Schedule availability 1 2 3 4 5
h. Amount of information offered 1 2 3 4 5
i. Overall performance 1 2 3 4 5
j. Our reputation 1 2 3 4 5
k. Our experience 1 2 3 4 5
l. Our guarantee 1 2 3 4 5


2. What did you like MOST about Summit Cleaning Services?


3. What did you like LEAST about Summit Cleaning Services?


4. After using our service, are you more or less likely to use us again?
Less likely
More likely

5. After using Summit Cleaning Services are you more or less likely to refer someone to us?
Less likely
More likely

6. Are you aware of the Summit Cleaning Services Referral Program?
Yes
No

Name

Email Address

Additional Comments


7. May we use your testimonial for promotional purposes?
Yes
No



We will read all customer comments. Thank you for helping us accomplish our mission.




Summit Cleaning Services of Carson City - Carson City Carpet Cleaning Specialist - North Lake Tahoe Carpet Cleaning, Reno Carpet Cleaning, Minden Carpet Cleaning and Gardnerville Carpet Cleaning
Schedule a Job or Estimate

Call Us At

775.831.9495 • 775.267.9960


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Summit Cleaning Services, Carpet & Rug Cleaners, Carson City, NV




Service Areas:
Mountain Communities of Incline Village, Carnelian Bay, Tahoe City, Glenbrook,
Zephyr Cove & the Valley Communities of Reno, Carson City, Minden,
Gardnerville and Dayton
Contact Info
(775) 831-9495 Lake Tahoe area
(775) 267-9960 Valley area communities
(775) 267-9994 Fax Number

5244 US Highway 50 East #A
Carson City, NV 89701

info@summit-cleaning.com

Hours:
Monday-Friday 8:00am-5:00pm
Saturday by Appointment

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